How can Delphi help save my practice money?

Delphi can help in a variety of ways, but specifically in three ways:
1. You don't pay our salary, insurance, benefits, sick days, or breaks which reduces your personnel expense
2. By outsourcing the billing, collections, and other financial services of your business office, a practice can revitalize this "wasted office space" and convert the former billing department into space for revenue generating activities, adding to the financial viability of your practice.
3. We work for you and if we don't work to maximize your income then we get no income, which ensures that we collect every dollar owed to you.

How much does your service cost?

Delphi Management Services charges a percentage of the amount we collect for your practice. Our fees are tied to our performance so we don’t get paid unless you get paid. Typically, our fees range from 4-10% of collections, depending on volume and specialty.

Are there any setup fees involved?

Our company does not charge a setup fee.

How do I check a patient balance and account information?

Delphi Management Services provides access to your account in two ways. The first is to call us toll free @ 866-533-5744 and our staff will be available to serve your needs. You may also access your information online at www.DelphiBilling.com. Delphi has invested in a sophisticated data network that provides our clients with real time access to all their account information. Our security features allow the ability to control usage and access to this data, providing you with the power and control to decide what information your employees will have access.

Where do the checks go?

We serve the needs of your practice. We have clients that need deposit services in which Delphi handles all collection, posting, and payment to their accounts. However, you may require all payments to be sent to your office. In any situation, DELPHI DELIVERS the service and flexibility that you need.

Who does the patient call when they have a billing question?

Delphi Management Services provides a patient call center to handle patient billing inquiries. We identify ourselves as your billing service and we provide a toll free number for their convenience.

How can I be assured that my patient records will be kept confidential?

Our staff will come into contact with confidential patient information while processing information on behalf of your practice. Our confidentiality is guaranteed and you can be assured that all sensitive information will be kept strictly confidential.

What is the time frame for billing out claims once the contact is signed?

The MasterBill™ System can begin billing paper claims for your office, given we have the correct information, within 24 hours. Electronic claims submission usually takes 2-4 days in most cases and we will submit paper claims until the electronic accounts are active.

What is difference between Delphi and the others?

We are professionally managed by a physician and a CPA. We incorporate the MasterBill™ system that was specifically designed for today’s complex medical practice and has proven time and again to deliver results to our physician clients.

How can I contact you if I need more information, or want to sign up?

You may contact us toll free at (866) 533-5744. Our office hours are Monday - Friday from 7am to 5pm MST, or you can also get more information by entering your information on our request information page.