Our Gold Standards are the foundation of Delphi Management Services, LLC (Delphi). They encompass the values and philosophy by which we operate
and include The Credo, The Four Steps of Service, The 18 Basics,
and The Employee Promise.

The Credo

Delphi is a place where the genuine care, personal assistance, and financial success of our clients is our highest mission. We pledge to provide the finest in financial services and business consultation to our clients who will always receive expedient attention, effective communication and measurable results from our management and staff. The Delphi experience enlivens our clients’ fiscal performance, instills confidence, and fulfills even the unexpressed wishes and needs of our professional clients.

Four Steps Of Service

1. A warm and sincere greeting. Use the client name if and when possible.
2. Anticipation and Compliance with client needs.
3. Verify their request and needs were met.
4. Give them a warm good-bye and use their names, if and when possible.

18 Basics

1. The Credo is the principle belief of our Company. It must be known, owned and energized by all.
2. As service professionals, we treat our clients and each other with respect and dignity.
3. The Four Steps of Service are the foundation of Delphi hospitality. These steps must be used in every interaction to ensure satisfaction, retention and loyalty.
4. The Employee Promise is the basis for our Delphi work environment. It will be honored by all employees.
5. All employees will successfully complete annual Training Certification for their position.
6. Company objectives are communicated to all employees. It is everyone's responsibility to support them.
7. To create pride and joy in the workplace, all employees have the right to be involved in the planning of the work that affects them.
8. Each employee will continuously identify defects throughout the course of service.
9. It is the responsibility of each employee to create a work environment of teamwork and lateral service so that the needs of our clients and each other are met.
10. Each employee is empowered. For example, when a client has a problem or needs something special you should break away from your regular duties, address and resolve the issue.
11. Uncompromising levels of accuracy are the responsibility of every employee.
12. To provide the finest professional service for our clients, each employee is responsible for identifying and recording individual preferences.
13. Never lose a client. Instant client satisfaction is the responsibility of each employee. Whoever receives a complaint will own it, resolve it to the client's satisfaction and record it.
14. "Smile - we are on stage." Always maintain positive attitude because it is reflected in every verbal and non-verbal communication. Use the proper vocabulary with our clients. (Use words like - "Good Morning," "Certainly," "I'll be happy to," and "My pleasure.")
15. Be an ambassador of our company in and outside of the work place. Always talk positively. Communicate any concerns to the appropriate person.
16. Use Delphi telephone etiquette. Answer within three rings and with a "smile." Use the client’s name when possible. When necessary, ask the caller "May I place you on hold?" Do not screen calls. Eliminate call transfers whenever possible. Adhere to voice mail standards.
17. Take pride in and care of your personal appearance. Everyone is responsible for conveying a professional image by adhering to Delphi clothing and grooming standards.
18. Protecting the assets of Delphi Management Services is the responsibility of every employee. Conserve energy, properly maintain our workplace and protect the environment.

The Employee Promise

At Delphi Management Services, our Ladies & Gentlemen are the most important resource in our service commitment to our clients. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. Delphi Management Services fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and Delphi mystique is strengthened.